Term of Services
The operator of the Dialysis Travel Thailand platform provides coordination services for dialysis session bookings.
1. Role, Service Characteristics, and Medical Disclaimer
- Platform Operator Status: The platform operator acts as an independent “Hemodialysis Session Booking Coordinator” to facilitate documentation and appointment booking, as well as providing the platform system and cross-border data management. The platform operator is not a hospital, clinic, or medical professional.
- Revenue Structure: The platform operator’s revenue is derived from charging an “Administrative and Facilitation Fee” to users and a “Platform System and Data Management Fee” to network medical facilities.
- Strict No Medical Benefit-Sharing: The platform operator does not receive brokerage fees, does not share in doctor’s fees, and does not receive any profit-sharing from medical treatments. Billing by the platform operator is strictly for administrative work and is not tied to medical outcomes.
- Algorithmic Transparency: When presenting and ranking medical facilities for users on the platform, the system utilizes primary parameters such as [specify actual conditions, e.g., distance from the patient’s accommodation, service rates, or platform fees paid by the facility] to ensure transparency in the user’s decision-making process.
- Indemnification for Medical Advertisements: Information regarding medical facilities on the platform is public information, and the platform operator mandates that facilities correctly display their medical advertisement approval number (SorWorPor.) on the platform. All advertisement content, photographs, and medical texts are considered “Third-Party Generated Content,” for which the providing medical facility warrants the accuracy and bears sole legal responsibility. If the platform faces legal action or fines due to advertising defects, the medical facility must indemnify the platform operator for all damages and fines.
- Medical Authority: The acceptance of patients, assessment of readiness, and all clinical discretion remain the sole authority and duty of the medical facility and licensed medical professionals.
2. Fee Structure and Payment (For Users)
To initiate the coordination and queue reservation process, the user agrees to make an advance payment, which will be billed at once and structured under the following conditions:
Part 1: Service Fee (500 THB / session): This revenue is the administrative facilitation fee of the platform operator. This amount will be reserved and deducted immediately upon successful confirmation of the booking from the destination medical facility, and it is non-refundable once the administrative process is complete.
Part 2: Medical Queue and Resource Reservation Deposit: This deposit amount is not fixed and depends on the billing rates of each destination medical facility. This deposit will be reserved and charged simultaneously with the Part 1 fee as a guarantee for receiving the service. This deposit will be fully refunded when you travel to receive hemodialysis services at the scheduled medical facility. (The refund process may take 7–14 business days, or up to 30 business days for international transactions; the platform is not responsible for bank delays) .
3. Cancellation, No-Show, and Refund Policy
3.1 Standard Cancellation (At least 5 days prior): If the user submits a written cancellation request at least 5 days in advance of the service date, the platform operator will issue a full refund of the deposit (deducting only actual bank transfer fees incurred, if any).
3.2 Late Cancellation & No-Show (Less than 5 days prior or failure to appear): If the user cancels less than 5 days in advance or fails to arrive at the scheduled medical facility, the platform operator reserves the right to forfeit the deposit. The forfeiture rate will be calculated proportionally based on the actual financial damages and opportunity costs billed by the destination facility, combined with the platform’s administrative costs. The platform operator is prepared to refund any excess amount beyond the actual damages (if any) to the patient, aligning with the legal principle of actual damages.
3.3 Medical Force Majeure: If the patient provides a medical certificate confirming an emergency condition preventing travel, the platform operator will consider issuing credit for future bookings or consider a refund of the deposit on a case-by-case basis.
3.4 Rejection by Destination Facility: If the rejection is based on the destination doctor’s discretion (and not due to the patient providing false information), the platform operator will offer an alternative medical facility. If the patient declines, a full refund of the advance payment will be issued.
4. Patient's Warranty & Translation Disclaimer
- Warranty of Information Accuracy: The patient warrants that all submitted medical information and documents are true, accurate, complete, up-to-date, and issued no more than 30 days prior to the service date. If treatment fails due to the concealment or distortion of information, the platform operator will bear no responsibility and will not refund any service fees.
- Translation Inaccuracies: This service is not a Certified Medical Translation performed by clinical experts. The platform will not be liable for any misdiagnosis resulting from language inaccuracies
5. Limitation of Liability
- The platform operator is not liable for any medical damages, complications, or treatment outcomes. The platform’s service is strictly an electronic administrative service. The patient acknowledges that any claims arising from medical complications, treatment errors, or misdiagnosis must be pursued directly and exclusively against the destination medical facility (Exclusive Recourse against Medical Providers).
- Liability Cap: This applies only to property damage resulting from general administrative delays. The total liability shall not exceed the coordination service fee paid by the patient.
- Exceptions to the Liability Cap: This liability cap shall not apply if the damage arises from willful misconduct or gross negligence by the platform operator itself.
6. Insurance Recommendations
- The platform operator strongly recommends that patients obtain Travel Insurance and Medical Complication Insurance that cover medical treatments abroad.
7.Data Privacy Policy
- The platform operator will collect sensitive personal data only upon receiving “Explicit Consent” via a separate form. The platform maintains a strict no cross-border data transfer policy, and all data will be stored within domestic systems. Users have the right to request access, deletion, object to processing, and may contact the Data Protection Officer (DPO) at any time.
8. Boilerplate Clauses
- Entire Agreement: This policy constitutes the absolute and entire agreement between the patient and the platform, superseding all prior understandings.
- Severability: If any provision is deemed void, only that specific part shall be struck out without affecting the validity of the remaining provisions.
- Governing Language: In the event of any conflict in interpretation, the Thai version shall prevail.
- Prior Notice for Modification of Terms: If there are material changes to the terms, the platform will notify users at least 15 days in advance before the new conditions take effect (unless urgently required by law or to address cyber threats). If the user disagrees, they have the right to terminate the contract.
9. Governing Law & Dispute Resolution
- This policy is governed by and construed in accordance with the Laws of Thailand.
- Complaint Handling & SLA: In the event that a user experiences service issues, discovers system defects, or has general complaints, the platform provides a complaint management system. Complaints will be investigated and responded to within [specify number, e.g., 7 or 15] business days.
- High-Level Dispute Resolution: Upon a dispute arising, the parties must enter into good-faith Mediation. Business disputes shall be resolved by arbitration. However, this does not waive the consumer’s right to take the case to a consumer court or file a complaint with the Office of the Consumer Protection Board (OCPB).
- If it becomes necessary to terminate the service entirely, the platform will notify users and the Electronic Transactions Development Agency (ETDA) at least 60 days in advance.